Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

Thank you for shopping with Luxe Desert. We strive to ensure that our customers are satisfied with every purchase. Please read our Return & Refund Policy carefully before making a purchase.

ELIGIBILITY FOR RETURNS

We accept returns within 7 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.
• The item is returned in its original packaging with all tags attached.
• Proof of purchase (order number or receipt) is provided.

Items that do not meet these conditions may not be eligible for a refund or exchange.

NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

• Sale or clearance items.
• Gift cards.
• Personalized or customized products.
• Items damaged due to misuse, improper handling, or normal wear and tear.
• Hygiene-sensitive products once opened or used.

RETURN PROCESS

To initiate a return, please contact us at:

Email: shopifymalaika@gmail.com

Please include:

• Your order number.
• The item(s) you wish to return.
• The reason for the return.
• Photos if the item is defective or damaged.

Our support team will provide return instructions after reviewing your request.

REFUNDS

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing time may take 5–10 business days depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photos of the product and packaging.

After verification, we will arrange a replacement or refund at no additional cost.

EXCHANGES

We only replace items if they are defective, damaged, or incorrectly delivered.

To request an exchange, contact us at:

shopifymalaika@gmail.com

CANCELLATIONS

Orders may be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

RETURN SHIPPING COSTS

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
• We recommend using a trackable shipping service, as Luxe Desert is not responsible for returns lost during transit.

Luxe Desert

Email: shopifymalaika@gmail.com

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team, and we will be happy to assist you.