Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Welcome to Luxe Desert. We are committed to delivering your orders quickly, safely, and efficiently throughout the Kingdom of Saudi Arabia and selected international destinations.

ORDER PROCESSING

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotional periods, sales events, or holidays, processing times may be slightly extended.

SHIPPING WITHIN SAUDI ARABIA (KSA)

We currently ship to all major cities and regions across Saudi Arabia.

Estimated Delivery Times:

• Riyadh, Jeddah, Dammam, Khobar: 1–3 business days
• Other cities and regions: 2–7 business days

Delivery times are estimates and may vary depending on location, weather conditions, and courier operations.

INTERNATIONAL SHIPPING

We offer international shipping to selected countries.

Estimated Delivery Times:

• GCC Countries: 3–7 business days
• Other International Destinations: 7–15 business days

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country's customs authorities.

SHIPPING CHARGES

Shipping fees are calculated at checkout based on:

• Delivery location
• Order weight and dimensions
• Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor your shipment's progress.

For assistance regarding your shipment, please contact us at:

Email: shopifymalaika@gmail.com

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details.

Luxe Desert is not responsible for delays, losses, or additional charges resulting from:

• Incorrect addresses
• Incomplete delivery information
• Failure to receive the package at the provided address

If you notice an error in your shipping information, please contact us immediately before your order is dispatched.

DELAYED OR LOST SHIPMENTS

While we work with trusted courier partners, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact us at shopifymalaika@gmail.com, and we will assist in investigating the shipment status.

DAMAGED PACKAGES

If your order arrives damaged:

1. Take clear photos of the package and products.
2. Contact us within 48 hours of delivery.
3. Include your order number and photos when contacting our support team.

We will review the case and provide an appropriate resolution.

CONTACT INFORMATION

Luxe Desert
Email: shopifymalaika@gmail.com

For any shipping-related questions, please contact our customer support team, and we will be happy to assist you.